Privacy Policy

Your personal data and assets are our highest priority. We're fully committed to protecting them with the utmost care.

Loke Dexo collects and stores data that is essential to your trading practice. The methods we use to collect and store this information are outlined in the Privacy Policy below.

Our policy is built on the following core principles:

• To ensure complete transparency about how we collect and store your personal data:

We're committed to helping you understand how we collect and process your data, so you can make informed decisions. This website operates under clear guidelines and established processes for data handling. Our policy details the specific methods we use, giving you transparent and concrete information about how your data is utilised. You remain in control.

We'll keep you informed promptly whenever there's information you need to know. Transparency is fundamental to how we operate.

Our experienced team is available to assist you with any questions about our processes and legal obligations in Singapore. Please contact us at info@loke-dexo.org for support.

• We do not use your personal data for any other purpose beyond what is outlined in our Privacy Policy.

We may process your personal data for several purposes, including operating Loke Dexo services, connecting trader-members with third-party trading platforms, maintaining and improving our website functions, protecting our rights, and fulfilling regulatory and legal obligations. We also process data as necessary to provide administrative and business support related to the services we offer you.

To provide you with better services tailored to your preferences and needs, Loke Dexo uses your personal data.

• To protect your personal data and safeguard your rights, you'll need to use essential security tools available on our platform.

You can contact us at any time to access, modify, or delete your personal data. We also support requests to transfer your information to you or a designated third party. This service helps you exercise your rights to privacy and data control effectively.

• Safeguard Your Personal Data

Our security systems meet banking-grade standards and are built to the highest quality. While we cannot guarantee absolute protection, we remain committed to continuously enhancing our security measures and strengthening our defences to safeguard your account.

We maintain a comprehensive privacy policy and employ industry-leading security systems to protect your information.

1. The Scope?

This policy outlines our procedures for collecting, processing, and sharing personal data.

Our policy terms apply to all identifiable natural persons. This includes any individual who can be identified or has been identified through data that you have provided to us or that we can access and combine.

The processing of data, as outlined in our Privacy Policy, refers to how we store, manage, and organise your personal information.

We do not collect or request any information from users under the age of 18, and we do not permit anyone under 18 to use our platform. If we become aware of any user or information belonging to someone under 18, we will delete it immediately.

2. What personal data do we collect and store?

When you register with us, we collect the necessary personal information to enable you to access our services. We may also request additional details when needed to verify your account ownership, for example. To ensure we maintain the highest quality of service, we gather and analyse data about how you use our platform and services provided by our third-party partners.

You are never obligated to share your personal data with the company.

While providing your information is optional, choosing not to do so may limit our ability to deliver services and could restrict your access to the platform.

4. What personal data do we collect? When you visit our website, we may collect the following personal data:

We don't collect personally identifiable information. However, we do gather data such as your account activity, IP address, and access timestamps. For maintenance, security, and support purposes, we retain system crash reports, browser details, and device type information associated with your account. We also record your account's language preference.

We collect and retain only the personal information you consent to share with us when connecting to a third party trading platform through our service.

The personal data you provide to third-party platforms may include your full name, address, telephone number, and email address.

Why does the company need my personal data, and is it legal for them to collect it?

The company collects, stores, and processes your personal information solely for the purposes outlined in this Policy. All such uses and processing comply with applicable laws in Singapore.

The company may only handle, process, or transmit your data in accordance with applicable laws in Singapore. The legal grounds for doing so are as follows:

• By submitting your information to the company, you consent to the storage and processing of your personal data. This includes authorising us to transfer your data to our affiliated third-party trading platforms as needed. You acknowledge that you have provided consent for your personal data to be processed for the purposes outlined.
• To enhance our services, establish or defend legal claims, and pursue legitimate business interests, we may need to store and process your personal data.
• To comply with legal requirements, we process your data.

If you'd like to learn more about our data processing practices, please feel free to reach out to us via email.

Below is a list of the specific purposes and legal grounds on which we may process your personal data.

6. Disclosure of Personal Data to Third Parties

To provide essential services such as storing and processing IP addresses, conducting user surveys and analytics, and related functions, the company may share anonymised personal data with third-party service providers.

At your request, we may share your personal data with third-party service providers, including digital trading platforms. In such cases, their respective privacy policies will govern how your data is used and protected.

To better serve our clients and enhance our overall service offerings, we may share your personal information with our affiliates and partner companies.

We may disclose your data to relevant legal and regulatory authorities as required by law or to protect the rights and assets of Loke Dexo, our partners, and other third parties.

In the event of a critical business transaction—such as a company sale, investment pursuit, or loan application—we may share relevant data in a legally compliant manner. This also applies to company mergers, restructuring, consolidation, or bankruptcy proceedings, as required by law.

7. Cookies and Third-Party Services

We may use cookies and similar technologies for site analytics and advertising partnerships, in accordance with applicable laws and industry standards.

Cookies are small files stored on your device when you visit our website. We use them to collect information about your browsing behaviour and preferences, allowing us to personalise your experience and remember your settings. This helps us tailor our services to suit your needs and gather analytics data to improve our site performance.

We use two main types of cookies on our site. Session cookies are stored temporarily during your browsing session and are automatically deleted when you close your browser. Persistent cookies, on the other hand, remain stored in your browser after your session ends, allowing our official website to recognise you as a returning visitor and enhance your experience with us.

Types of cookies:

Cookies are used as necessary, in accordance with their intended purpose.

Cookies have been blocked or deleted

To delete or block cookies, you'll need to adjust your browser settings. Follow the links below for step-by-step instructions on how to do this with the most popular browsers.

• firefox
• Microsoft Edge
• Google Chrome
• safari

Disabling cookies will prevent certain features and functionality from operating as intended on this site.

ONLINE TRACKING NOTICE

Your personal data will be retained for as long as necessary to fulfil the purposes outlined in this policy. Depending on applicable local laws, regulations, and company policies, your data may be stored for an extended period.

Your personal data may be shared with third-party trading platforms at your request for an initial period of 12 months. After this period expires, your data will continue to be shared for a further 12 months, subject to your consent.

We regularly review all personal data we hold to determine whether it remains necessary for our operations.

9. Transfer of Personal Data to Third Countries or International Organisations

To deliver our services and maintain security, we may transfer your personal data to third countries and international organisations, always using robust security protocols. We implement the highest standards of data protection to safeguard your information and ensure you retain full legal remedies and rights in all circumstances.

All residents within the EEA (European Economic Area) benefit from comprehensive data protection and safeguards.

• Data transfers are always processed under EU legal jurisdiction and authority, in accordance with standard data protection protocols outlined in Article 45(3) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).
• All data transfers between public entities or authorities are conducted in compliance with Article 46(2) and constitute a legally binding and enforceable agreement.
• The European Commission's Standard Contractual Clauses, as governed by Article 46(2)(c) of the GDPR, establish the conditions for data transfers and ensure compliance with applicable regulations. You can review the full text of these clauses at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.

For more information about the specific security measures we use to protect your personal data during transfers to third countries, please contact us at info@wealthwaydigital.uk

10. Personal Data Protection

Your personal data is protected using industry-leading technical and organisational safeguards, following best-practice procedures. These measures effectively prevent unauthorised or accidental data destruction, loss, and unauthorised alteration.

While we implement comprehensive data protection measures in accordance with legal standards, we cannot guarantee absolute protection against all risks. We are not liable for any unauthorised disclosure, loss, or incidental damages to your personal data, including those arising from transmission errors, unauthorised third-party access, or circumstances beyond our control.

If we receive legally binding requests from regulatory authorities or legal bodies, we may be required to disclose your personal data to them. Once your data is shared under legal obligation, we cannot control how these authorities handle, store, or protect it.

While we take comprehensive security measures to protect your data, any information transmitted over the internet, including personal details, carries inherent risks and cannot be guaranteed as completely secure. The Company cannot warrant the absolute security of any data transmitted online.

11. Third-Party Website Links

This website contains links to third-party applications and websites that are not affiliated with us and fall outside our control. Please be aware that our privacy policy does not extend to these external parties. They operate under their own data collection and processing practices, and we accept no responsibility for their activities. Please proceed at your own discretion.

Always review the privacy policy on any website or service before sharing your personal information. Confirm that their data collection, usage, and processing practices align with your preferences. Any personal data you choose to share should be provided directly to the service provider.

12. Policy Amendments

We reserve the right to update or modify our policy at any time. Changes will be communicated through our website and other relevant channels. The updated privacy policy will be published on our website and become effective immediately upon posting, unless otherwise specified.

13. Your Personal Data Rights

You retain complete control and final authority over your personal data, including the ability to verify its accuracy, correct any errors, and choose to delete or restrict how we process your information.

On this page, residents of the EEA will find information relevant to them:

Your personal data is protected under the rights outlined herein. You may exercise these rights at any time by sending an email to the address below.

Accessing Your Rights

If the personal data you've provided to us is accurate, you may access it at any time. Any personal data we process is accessible and verifiable by us.

You may request your personal data at any time for verification purposes, and we will provide it to you in electronic format. If you request additional copies beyond the first provided copy, a reasonable administrative fee may be applied.

The company respects legal rights and its privacy policy is designed to protect everyone's rights and freedoms. We reserve the right to restrict or deny access to personal data where doing so is necessary to safeguard the rights and privacy of others.

Right to Correct Errors

You may correct any errors or inaccuracies in your personal data yourself, or the Company can assist you in making these corrections to ensure your information is processed accurately.

Erasure Rights

You have the right to request deletion of your personal data in the following circumstances: 1) If your personal data has been processed without your consent or in breach of applicable laws. 2) If you request deletion and the Company has no legal obligation to retain the data. 3) If you withdraw your consent to data processing by us, even where processing is lawful and aligned with our legitimate interests or those of a third party. 4) If we are required by law to delete your data.

Your right to deletion may be limited by legal obligations under EU law or applicable member state legislation. Additionally, we must retain your data if it is necessary for asserting or defending legal claims.

Right to Restrict Data Processing

You have the right to request that we limit the processing of your personal information if you believe it contains inaccuracies.

When you request that your personal data usage be restricted, we will delete it except in these circumstances: 1) where European Union or Member State law prohibits deletion. 2) With your consent, if retention is necessary for defending or exercising legal claims. 3) To protect the rights of another individual.

Your Right to Data Portability

You have the right to access and review any personal data you have provided, where you have given consent for its collection and processing through automated systems.

You have the right to request the transfer of your personal data to another company or organisation, provided it is technically feasible. This does not affect your right to request deletion of your data. However, this right cannot be exercised if doing so would infringe upon the rights or freedoms of another individual.

Right to challenge data processing

While we may process your personal data to protect our legitimate interests or those of our service partners, you have the right to object to this processing and request that it be stopped. However, this right does not apply when there is a compelling legal obligation to continue processing—for example, to defend against legal claims or exercise our legal rights. In such cases, we will continue processing your personal data as necessary.

You may request at any time that your personal data not be used for direct marketing purposes.

Right to Withdraw or Decline Consent

You may withdraw your consent to our processing of your personal data at any time with immediate effect, where possible. Please note that this does not apply retroactively to any processing that took place before your withdrawal.

If you are dissatisfied for any reason, you have the right to lodge a complaint with any relevant legal, regulatory, or supervisory authority.

If you believe your rights and freedoms have been infringed in relation to how your personal data is processed, regulatory and supervisory authorities in European Union Member States are available to help. You may lodge a complaint with these authorities at any time.

Section 13 outlines circumstances where your personal data rights may be limited under European Union law or the laws of individual Member States.

Upon receiving your request for access to your personal data and its processing, we will provide you with the information you have requested, as outlined in Section 13 of this policy. We reserve the right to extend this period by up to two months, depending on the volume of requests and the complexity of your request. Should an extension be necessary, we will notify you within one month of receiving your request.

We will send the requested information to you electronically at no cost, unless prohibited by law or as outlined in Section 13. We reserve the right to impose a reasonable fee or decline requests that are deemed frivolous, excessive, or repetitive.

We reserve the right to request additional proof of identity if there is any reasonable doubt about who is making a request for personal data, in order to protect your information and maintain security.